From 1st till 3rd level support

ETHALON stands for the highest level of quality and ensures a smooth and slik operation process. We offer total service - from first till third level support. Our professional support team covers all retail opening hours, of course!

Transparency even at the support level, that is our motto! If required you can always track your statistics with direct access to all of our support cases. Your monthly status report also provides information about your support services.

Change management tool

Customers who have signed a support agreement with ETHALON are able to report errors online to our support team and submit a change request by using our change management tool: Customer-Login

If you have not yet registered for this tool, please contact us with your request by e-mailing to support@ethalon.de
or by calling +49 40 33300-111.